Frequently Asked

Questions

What do I get when I join The Tribe?

You rack up great benefits to use when you dine at Ribs and Rumps like:
• 5% cashback credit to go towards your next Ribs and Rumps dining experience*.
• A free drink when you join*.
• A $30 birthday voucher you can use in the month of your birthday*.
• Exclusive access to promotions and offers.

 

How do I join?

It’s easy — just download the Ribs and Rumps app from the App Store or Google Play and click ‘Join the Tribe’. Once you’ve joined you will automatically receive your digital membership card (and your free drink voucher!), and can start earning great rewards.

 

How do I earn my credit?

Just show your app to our friendly staff when you are paying your bill — they will scan your digital membership card so that your transaction earns credit.

 

How do I redeem my credit/use my voucher?

Just show your app to our friendly staff when you are paying the bill and let them know you have credit or a voucher to use. They will scan it and organise for the amount to be debited from your bill.

 

How quickly is my credit available and how long does it last for?

Your credit is usually loaded to your digital card on the app immediately and lasts for 6-months from that date. You can find it under the ‘My Rewards’ section.

 

How do I access my account information and rewards?

All of your account information and rewards will be available when you login to your account via the app.

 

I’m already a Frequent Diners Club member — what happens to my FDC membership?

Your FDC card will no longer be accepted at Ribs and Rumps after 30 December 2016, and you will no longer be able to login to your account via the Ribs and Rumps website.  All current FDC cashback credit must be used by 30 December 2016. 

All current FDC members have until 30 December 2016 to transfer over to The Tribe. Just download the app and login using your existing membership information. If you have trouble with the password, please use the ‘forgot’ password feature.

When you transfer to The Tribe, you will keep your existing membership benefits and will be able to access your existing FDC rewards.  All current FDC Cashback Credit will need to be used by 30 December 2016.  Any new Cashback Credit you earn as a member of The Tribe, will have an expiry date of 6 months.

 

I’m a Corporate customer — what should I do?

We have corporate memberships available — please contact us to find out more.

 

*Conditions apply.  Click here for full terms and conditions.